Privacy Policy and Terms of Service

1.1 Scope. This Privacy Policy describes the information that KronosAI collects through the Services, the purposes for which that information is used, the parties to whom it is disclosed, the periods for which it is retained, and the rights available to you in respect of it.

1.2 Definitions. In this Privacy Policy: "Account" means a registered user account for the Application; "Account Information" means the information described in Section 2.1; "Workspace" means the shared space within the Application in which the Studies of one or more Accounts are held; "Study" means a project created in the Application, including its notebooks; "Agent" means the artificial intelligence agent that operates within the Application; "Customer Content" means the notebooks you create, your conversations with the Agent, the files you upload, and the results, figures and logs that your Studies produce; "Personal Information" means information that identifies or can reasonably be linked to an individual; and "Service Provider" means a third party that processes information on our behalf, as listed in Section 5.1.

2.1 Account Information. We collect your email address and name and, where you sign in with Google, your profile picture. Where you join the waitlist, we collect your email address. We record the Workspaces to which your Account belongs and the other members of those Workspaces.

2.2 Customer Content. We store and process your Customer Content in order to provide the Services.

2.3 Usage and Credit Information. We record the time you spend in the Application each day and, for each turn of the Agent, the model used, the number of tokens consumed and the cost. We record the credit balance and credit history of your Workspace and any note you submit with a request for additional credits.

2.4 Feedback and Support Communications. We collect the feedback and support requests you submit through the Application, together with any screenshot or attachment you include and your name and email address, so that we may respond.

2.5 Visit Records and Log Data. Each time a page of the Site or the Application is loaded, we record the time, the page address, the browser type (user agent) and the IP address of the request. We derive an approximate location (city, region and country) from the IP address by a lookup performed on our own servers; the IP address is not transmitted to a third-party location service. Where you are signed in, the visit record is associated with your Account. Our hosting providers additionally maintain standard server logs, which include IP addresses. Visit records and log data are used for the purposes set out in Section 3.1(c) and (d).

2.6 Website Forms and Job Applications. We collect the information you enter in the contact form on the Site, namely your name, email address, role, company, message and availability or, for a privacy or legal request, your name, email address and message. Applications for employment are submitted through Dover, a third-party recruiting service, which transmits your application and resume to us.

2.7 Cookies and Local Storage. The Services use (a) sign-in cookies set by our authentication provider and (b) a limited number of cookies and browser storage entries that retain interface settings, such as whether the sidebar is open, and text you have entered but not yet submitted. The Services do not use advertising cookies, analytics cookies or third-party analytics, and accordingly no cookie consent banner is presented. KronosAI does not display advertising in the Services. We do not track you across third-party websites; a Do Not Track or Global Privacy Control signal therefore does not alter the operation of the Services.

3.1 Purposes. We use the information described in Section 2 for the following purposes: (a) to provide the Services, including to authenticate you, to store and execute your Studies and to enable the Agent to operate on them; (b) to respond to your requests for support and to your feedback; (c) to maintain the security of the Services and to investigate abuse or a problem affecting an Account; (d) to understand how the Services are used and to correct and improve them; (e) to administer credits; and (f) to comply with our legal obligations.

3.2 Legal Bases. Where you are located in the European Economic Area or the United Kingdom, we process Personal Information on the following legal bases: (a) the performance of our agreement with you, being the provision of the Services for which you registered (your Account, Studies and credits); (b) our legitimate interests in operating secure and functioning Services (server logs, visit records and usage records); and (c) your consent, where you submit a form to us. You may object to processing that is based on our legitimate interests by contacting us as described in Section 13.

4.1 Ownership. As between you and KronosAI, you own your Customer Content.

4.2 Confidential Treatment. KronosAI treats Customer Content as confidential. In particular: (a) we do not sell Customer Content and do not share it for advertising purposes; (b) we do not use Customer Content to train artificial intelligence models, and OpenAI, whose model powers the Agent, does not use the content it receives through its API to train its models; (c) Customer Content is not accessible to any person outside your Workspace and KronosAI personnel, except Service Providers acting on our behalf as described in Section 5, and except where you share a Study or a Study is published to the Gallery with your agreement; and (d) KronosAI personnel may access a Study only where necessary to provide the Services, to assist you, to investigate a problem or a security issue, or to improve the operation of the Agent, and shall not disclose its contents outside KronosAI.

4.3 Share Links. A share link that you create for a Study makes that Study accessible to any person in possession of the link.

5.1 Service Providers. We engage the Service Providers listed below to operate the Services. Each Service Provider processes only the information required for the function stated.

5.2 Artificial Intelligence Model Provider. OpenAI receives Customer Content through its API. Under its API terms, OpenAI does not use that content to train its models and may retain it for up to thirty (30) days for the purpose of monitoring for abuse.

5.3 Web Retrieval by the Agent. Where the Agent performs a web search, retrieves a web page or searches for an image in the course of a Study, the search terms and requests are transmitted to OpenAI's search service and to the websites visited, such as supplier catalogs and Wikimedia. Those search terms and requests may reflect the subject matter of your Study.

5.4 Legal Requirements. We may disclose information where disclosure is required by law.

5.5 Business Transfers. In the event that KronosAI is acquired by or merged with another entity, the information we hold will be transferred to the successor entity, which will remain bound by the commitments in this Privacy Policy.

6.1 Publication. A Study is published to the Gallery only with your agreement. Publication is performed by KronosAI. Upon publication, the notebook and conversation of the Study become accessible to the public.

6.2 Removal. You may request the removal of a published Study at any time, and we will remove it from the Gallery upon request. Copies made by third parties while the Study was public are outside our control.

KronosAI is based in the United States, and our database, file storage and hosting are located in the United States. Certain Service Providers may process information in other countries. Where you use the Services from outside the United States, your information is transferred to the United States.

We retain information for the following periods:

(a) Visit records: the IP address, the browser type and the association with your Account are deleted after ninety (90) days. The approximate location, the page address and the time are retained; a page address may contain the identifier of a Study.

(b) Server logs maintained by our hosting providers: up to thirty (30) days.

(c) Technical error and performance records: thirty (30) days.

(d) Screenshots attached to feedback: ninety (90) days.

(e) Account Information, Customer Content, usage records and feedback: for as long as your Account remains open. Upon your request to delete your Account, we delete this information within thirty (30) days of the day on which the request is submitted through the contact form; copies held in the backups of our Service Providers may persist for up to a further ninety (90) days. Two categories of information may be retained beyond these periods: feedback you submitted to us, where our personnel have filed it in our issue tracker, and the stored history of a Study that was published to the Gallery.

(f) Form submissions: for as long as is necessary to respond to you or to consider your application. Our email delivery provider additionally retains a log of the messages it has delivered.

9.1 Requests. You may request a copy of your Personal Information and your Customer Content, the correction or deletion of either, or that we cease a particular use of either, by submitting a request as described in Section 13. We will respond within thirty (30) days.

9.2 Deletion of Studies and Accounts. You may delete a Study yourself within the Application, except a Study that is published to the Gallery, which we must first remove from the Gallery. The Application does not currently provide a function to delete an entire Account; such a request is submitted through the contact form, and we will complete it within thirty (30) days of the day on which it is submitted, as described in Section 8(e).

9.3 European Economic Area and United Kingdom. Where you are located in the European Economic Area or the United Kingdom, you additionally have the right to lodge a complaint with your data protection authority.

9.4 California. Where you are a resident of California: we do not sell Personal Information and do not share it for advertising purposes, and we will not discriminate against you for exercising your rights.

We restrict access to information to the personnel who require it, encrypt connections to the Services, and rely on established providers for authentication, storage and hosting. No system can be guaranteed to be secure. Should we become aware of a breach of security that affects your information, we will notify you.

The Services are intended for professional and research use by adults and are not directed to, or intended for use by, any person under the age of eighteen (18).

We may amend this Privacy Policy from time to time. The date at the top of this page indicates when it was last amended. Where an amendment is material, we will notify Account holders by email or within the Application before the amendment takes effect.

KronosAI, Inc., Palo Alto, California. Requests and questions regarding this Privacy Policy, including requests under Section 9, shall be submitted through the contact form at kronosai.co/contact-us by selecting "Privacy or legal request".

In these Terms, "Services", "Site", "Application" and "Gallery" have the meanings given at the top of this page, and "Account", "Workspace", "Study", "Agent", "Customer Content" and "Service Provider" have the meanings given in Section 1.2 of the Privacy Policy. "Output" means the results, figures and logs that your Studies produce, and forms part of your Customer Content. "Credits" means the units of usage that KronosAI grants to a Workspace. References to Sections in these Terms are to Sections of these Terms unless stated otherwise.

2.1 Scope of Services. The Services enable you to set up and run simulations with the assistance of the Agent. Subject to your compliance with these Terms, KronosAI grants you a limited, non-exclusive, non-transferable right to access and use the Services.

2.2 Eligibility. You must be at least eighteen (18) years of age to use the Services.

2.3 Account Security. You shall maintain the security of your sign-in credentials and are responsible for all activity that occurs under your Account.

2.4 Pre-Release Services. The Services are under active development. KronosAI may modify or remove features, the Services may be unavailable from time to time, and KronosAI may discontinue the Services. You are responsible for maintaining your own copies of any material that you cannot afford to lose.

3.1 Ownership of Customer Content. As between you and KronosAI, you retain all right, title and interest in and to your Customer Content, including the Output.

3.2 Licence to KronosAI. You grant KronosAI a limited, non-exclusive licence to store, process and display your Customer Content solely to the extent necessary to provide, support, secure and improve the Services, and to permit Service Providers to do so on our behalf. KronosAI shall not use your Customer Content to train artificial intelligence models.

3.3 Gallery Publication. Where a Study is published to the Gallery with your agreement, you additionally grant every person permission to view that Study in the Gallery, and you represent that you have the right to publish it.

3.4 Your Responsibility for Customer Content. You represent that you have all rights necessary to upload and use the files and other material that you submit to the Services.

3.5 Confidentiality and Privacy. KronosAI shall treat your Customer Content as confidential in accordance with Section 4 of the Privacy Policy. The Privacy Policy forms part of these Terms.

3.6 KronosAI Property. As between you and KronosAI, KronosAI retains all right, title and interest in and to the Services. No rights are granted to you other than as expressly set out in these Terms.

3.7 Feedback. Where you provide feedback or suggestions regarding the Services, KronosAI may use them without any obligation or compensation to you.

4.1 Restrictions. You shall not: (a) use the Services in violation of any applicable law or of the rights of any person, or upload content that you do not have the right to use; (b) upload health records, payment card data or any other information that is subject to special regulation by law; (c) upload technical data that is subject to export control (for example, under the International Traffic in Arms Regulations), or use the Services if you are located in a country, or are named on a list, that United States sanctions prohibit KronosAI from serving; (d) attack, probe or overload the Services, circumvent their limits, or access the accounts or data of other persons; or (e) resell access to the Services or Credits, or use the Services or the Output to build a competing product.

4.2 Suspension. KronosAI may suspend any Account that engages in the conduct described in Section 4.1 or that presents a risk to the Services or to other users.

Use of the Services consumes Credits, which KronosAI grants to your Workspace. Credits have no cash value and may not be transferred or exchanged for money. KronosAI does not currently accept payment for the Services and will amend these Terms before it does so.

6.1 Nature of the Output. The Services run simulations with the assistance of an artificial intelligence Agent. The Agent may misinterpret a request, select unsuitable settings or otherwise make errors, and every simulation is an approximation.

6.2 No Engineering Sign-Off. The Output does not constitute engineering sign-off or professional advice. You shall independently verify the Output before you fabricate, build, certify or otherwise rely upon anything based on it.

6.3 Responsibility for Use. You are solely responsible for your use of the Output.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KRONOSAI DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTIES OF ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

8.1 Excluded Damages. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, KRONOSAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, FOR ANY LOSS OF PROFITS OR LOSS OF DATA, OR FOR ANY LOSS ARISING FROM RELIANCE ON THE OUTPUT, WHETHER IN CONTRACT, TORT OR OTHERWISE.

8.2 Cap on Liability. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF KRONOSAI FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO KRONOSAI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM AND (B) ONE HUNDRED UNITED STATES DOLLARS (US$100).

You shall indemnify KronosAI against the reasonable costs, including reasonable attorneys' fees, that KronosAI incurs as a result of any claim brought by a third party arising out of (a) Customer Content that you uploaded or published or (b) your breach of these Terms.

10.1 Term. These Terms take effect when you first access or use the Services and remain in effect until terminated in accordance with this Section 10.

10.2 Termination by You. You may cease using the Services at any time and may request the deletion of your Account in accordance with the Privacy Policy.

10.3 Suspension and Termination by KronosAI. KronosAI may suspend or close an Account that breaches these Terms, or that KronosAI is required to close for legal or security reasons. Where practicable, KronosAI will first give notice and a period in which to export your Studies.

10.4 Survival. Sections 3.1, 3.5, 3.6 and 3.7 and Sections 6, 7, 8, 9, 11 and 13 survive the termination of these Terms.

11.1 Governing Law. These Terms are governed by the laws of the State of California, without regard to its conflict of laws rules.

11.2 Informal Resolution. Before commencing any proceeding, you shall notify KronosAI of the dispute in accordance with Section 13.3 and allow thirty (30) days for the parties to attempt to resolve it.

11.3 Venue. Any dispute arising out of or relating to these Terms or the Services shall be brought in the courts located in Santa Clara County, California, and each party submits to the jurisdiction of those courts.

KronosAI may amend these Terms from time to time. The date at the top of this page indicates when they were last amended, and notice of material amendments will be given as described in Section 12 of the Privacy Policy.

13.1 Entire Agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and KronosAI regarding the Services.

13.2 Severability. If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect.

13.3 Notices. Notices to KronosAI under these Terms shall be submitted through the contact form at kronosai.co/contact-us by selecting "Privacy or legal request". KronosAI may give notice to you at the email address associated with your Account or within the Application.

13.4 Assignment. You may not assign these Terms without the prior consent of KronosAI. KronosAI may assign these Terms to a successor to its business, as described in Section 5.5 of the Privacy Policy.

13.5 No Waiver. A failure by KronosAI to enforce any provision of these Terms is not a waiver of that provision.

13.6 Headings. Headings are for convenience only and do not affect the interpretation of these Terms.

KronosAI, Inc., Palo Alto, California. Contact form: kronosai.co/contact-us.